Frequently Asked Questions
Everything you need to know about choosing, ordering and caring for your SORRA jewelry.
If you don’t find what you’re looking for, reach us at hello@sorrajewelry.com.
About the Jewelry
What is SORRA jewelry made from?
SORRA pieces are made in solid 14K gold with natural stones and diamonds. Materials and stone details specific to each design are listed on its product page.
We choose materials meant to be worn, lived in and kept — not saved for a special occasion.
Are your stones natural?
SORRA Feather stones are natural. Material details for every design are disclosed on its product page.
Natural stones mean no two are exactly alike. Color, pattern, inclusions and figure may vary from stone to stone.
Our Feather pieces are made with natural mined diamonds. Other pieces are made with lab grown diamonds. Each piece will specifically share the diamond weight and type.
We consider those differences part of the character of the material — and part of what makes your piece yours.
Will my piece look exactly like the one pictured?
The design will. The stone will be its own.
For pieces made with natural stone, form, proportion and dimensions remain consistent while color, pattern and figure may vary.
Product photography is representative of the stone and design you will receive rather than a promise of an identical natural pattern.
Where is SORRA jewelry made?
SORRA jewelry is designed by founder Dominique Sorresso and produced in partnership with experienced jewelry makers. We have locations in Los Angeles & Bombay.
Our carved stone pieces are produced in Jaipur, where natural stones are individually selected and carved before being finished and set into fine jewelry.
What do the intentions mean?
SORRA is built around six intentions: Ground, Clarify, Protect, Open, Rise and Flourish.
They’re not prescriptions or promises. They’re words to carry — a way to give physical form to something you want to remember, return to or move toward.
How do I choose an intention?
Start with what you need now — or what you don’t want to forget.
You can explore each intention and its stones through our Intention Guide, or use Your Guide to help find a place to begin.
There isn’t a wrong choice. Meaning becomes personal once the piece is yours.
Why does every SORRA piece have a story?
Yes. Every SORRA piece begins with a story, a feeling or something worth remembering.
Some are personal. Some come from moments we’ve lived, people we’ve loved or things we’ve needed to remind ourselves along the way. That story becomes the starting point for the design — the form, the stone, the symbol and the intention it carries.
We share the story behind each piece, but it isn’t meant to tell you what the jewelry has to mean.
Our story is the source material. You give it a life.
Ordering
Are SORRA pieces made to order?
Many are.
Rather than holding every design as finished inventory, many SORRA pieces enter production once your order is placed. Making it distinctly yours.
Made-to-order timing is listed on each product page.
Production time is separate from shipping time. Our goal is to get your piece in your hand as quickly as possible.
Why does made-to-order jewelry take several weeks?
Fine jewelry takes time to make well.
Depending on the design, your piece may require stone selection, carving, casting, setting, finishing and inspection before it leaves us.
We would rather give your piece the time it requires than rush the process.
Can I change or cancel my order?
Contact us as soon as possible at hello@sorrajewelry.com.
If production hasn’t begun, we’ll do our best to accommodate a change or cancellation.
Once a made-to-order or customized piece has entered production, changes may not be possible.
Can I request a specific stone color or pattern?
Natural variation is part of SORRA, but if you have a strong preference, contact us before placing your order.
We can’t guarantee a particular pattern or exact color unless specifically agreed upon, but we’ll always tell you what’s possible.
Do you offer custom or personalized jewelry?
We do. If you have something in mind, we’d love to hear about it.
Contact us at hello@sorrajewelry.com and share your vision, inspiration or design. We’ll explore what’s possible together and, if it’s the right fit, begin the process of creating something that is entirely yours.
The Feather
What’s the difference between Petite, Signature and Statement?
The SORRA Feather is offered in three proportions so you can choose how you want to wear it.
Petite is refined and effortless — a smaller scale designed to wear beautifully on its own or layered.
Signature is the original SORRA proportion — balanced in scale with a little more presence.
Statement is made for impact — our largest Feather, available by custom order.
Exact dimensions are listed on each Feather product page.
Does my Feather come with a chain?
Each product page will clearly state whether a chain is included and identify the available chain length and style.
Can I add a Feather to a chain I already own?
Yes, provided the chain and clasp fit through the opening of the piece and are appropriate for its weight.
Bail dimensions are listed on applicable product pages.
If you’re unsure whether your chain will work, contact us and we’ll help.
Shipping & Returns
Do you offer free shipping?
Yes. SORRA offers complimentary insured shipping within the United States.
Once your piece is ready to leave us, you’ll receive tracking information by email. A signature may be required for higher-value orders.
When will my order arrive?
In-stock pieces will ship according to the timing listed on the product page.
Made-to-order pieces typically require 2 weeks of production before shipping unless otherwise noted.
If you need your jewelry for a particular date, contact us before ordering. We’ll always tell you honestly whether we can make it happen.
Can I return my SORRA jewelry?
Yes.
Eligible pieces may be returned within 14 days of delivery in their original, unworn condition with all original packaging and materials.
Complimentary return shipping is available for eligible U.S. orders.
Customized, engraved, altered or otherwise personalized pieces are final sale.
Can I return a made-to-order piece?
Yes.
Standard SORRA collection pieces remain eligible for our 14-day return policy even when they are made to order.
Pieces customized specifically for you are final sale.
Do you ship internationally?
Today we are only shipping within the U.S. If you’re out of the country, contact hello@sorrajewelry.com and we can work to make special arrangements.
Questions? Reach us at hello@sorrajewelry.com. We’re here to help.
Gifting
Does my order arrive gift-ready?
Yes.
Every SORRA piece is thoughtfully packaged and arrives ready to give — whether it’s for someone else or for you.
Care & Repairs
Can I wear my SORRA jewelry every day?
We hope you do.
SORRA is made to be worn, but fine jewelry and natural stones still require care. Some stones are more sensitive to water, chemicals, impact and temperature changes than others.
We recommend removing your jewelry before swimming, strenuous exercise, household cleaning or activities that could expose it to impact or chemicals.
Can I shower in my jewelry?
Solid gold and diamonds are durable, but many of the natural stones used by SORRA require more care.
As a general rule, we recommend removing your SORRA jewelry before showering, swimming or soaking. This helps protect both the stone and the finish of your piece over time.
How should I clean my SORRA jewelry?
For everyday care, gently wipe your piece with a clean, soft cloth after wearing and store it separately to prevent scratching.
Because cleaning recommendations vary by stone, avoid harsh chemicals, ultrasonic cleaners and steam cleaning unless the care instructions for your specific piece say otherwise.
What if my jewelry needs repair?
Come back to us.
SORRA offers a two-year warranty against manufacturing defects and lifetime access to repair services.
If your piece needs attention — whether it’s covered under warranty or simply carries evidence of a life well lived — send us photographs and a brief description of the issue.
We’ll evaluate the piece and let you know what’s possible before any work begins.
Whenever possible, we’ll work to restore your original piece rather than replace it.
What does the SORRA warranty cover?
Our two-year warranty covers defects in materials or workmanship, including qualifying issues with settings, clasps and construction.
It doesn’t cover normal wear, accidental damage, loss or theft, damage caused by impact or improper care, or natural characteristics of gemstones.