Jewelry is meant to be worn, lived in and carried with you. We make SORRA pieces with that in mind — and we stand behind how they’re made.
The SORRA Warranty
Every SORRA piece is covered by a two-year warranty against manufacturing defects, beginning on the date of delivery.
If something isn’t right because of how your piece was made, we’ll repair or replace it at no cost to you.
Manufacturing defects may include:
A faulty clasp or closure
A stone that becomes loose due to a setting defect
A structural issue with the setting or construction of the piece
Other defects in materials or workmanship
If you’re unsure whether something is covered, reach out. We’d rather take a look.
What Isn’t Covered
Fine jewelry changes as you wear it. Scratches, patina and other signs of everyday wear are normal and become part of the life of the piece.
Our warranty does not cover:
Normal wear and tear, including scratches, dents or changes to the finish
Damage caused by impact, improper care or accidents
Broken or chipped stones caused by wear or impact
Loss or theft of the jewelry
Lost stones resulting from damage or impact
Natural variations, inclusions or characteristics of gemstones
Damage resulting from repairs, resizing or alterations performed by someone other than SORRA or an authorized SORRA repair partner
Natural stones can vary in color, pattern, inclusions and figure. Those differences are part of the material itself and are not considered defects.
Repairs
Our responsibility to your jewelry doesn’t end when the warranty does.
SORRA offers lifetime access to repair services for our jewelry.
If your SORRA piece ever needs attention — whether it’s covered under warranty or simply the result of a life well lived — contact us.
We’ll evaluate the piece and let you know what can be repaired, the expected timing and whether there is a cost before any work begins.
Repairs related to a manufacturing defect within the warranty period are complimentary. Repairs resulting from normal wear, accidental damage or circumstances outside the warranty may incur a repair fee.
Whenever possible, we will work to restore your original piece rather than replace it.
Natural Stones
SORRA works with natural materials, which means every stone has its own character.
Variations in color, pattern, inclusions, texture and figure are expected. Some stones are naturally more delicate than others and require additional care.
These characteristics aren’t imperfections. They’re part of what makes your piece yours.
Our warranty covers the craftsmanship surrounding the stone but does not cover naturally occurring characteristics or damage to a stone caused by impact, wear or improper care.
Alterations & Resizing
Please contact us before having a SORRA piece resized, repaired or altered by another jeweler.
Work performed by an outside jeweler may affect warranty coverage if that work contributes to or causes damage to the piece.
If you’re considering an alteration, we’d be happy to talk through the options with you first.