Shipping & Returns

Complimentary U.S. shipping

SORRA offers complimentary insured shipping on all orders within the United States.

Many SORRA pieces are made to order. Estimated production timing is noted on each product page and begins once your order is confirmed. Production time is separate from shipping time.

Once your piece is complete and ready to leave us, you’ll receive a shipping confirmation with tracking information.

Because fine jewelry deserves a little extra care in transit, SORRA shipments are insured through delivery. A signature may be required for higher-value orders.

If you need your piece by a specific date, please contact us before ordering. We’ll always do our best to accommodate you.

Many SORRA pieces are made especially for you rather than held as finished inventory.

Made-to-order timing is listed on each product page and may vary by piece.

Because natural stones are individually selected and, in some designs, carved by hand, subtle variations in color, pattern and character are part of what makes each piece unique.

Sometimes a piece isn’t yours until you put it on. If it isn’t quite right, we want to make the return process simple.

Eligible pieces may be returned within 14 days of delivery for a refund to the original form of payment.

To be eligible for return, jewelry must be:

• Unworn and in its original condition
• Returned with all original SORRA packaging and materials
• Free from damage, alteration or signs of wear

Complimentary return shipping is available for eligible U.S. orders.

Original expedited shipping charges, if applicable, are non-refundable.

Standard made-to-order SORRA collection pieces are eligible for return within the same 14-day return window unless otherwise noted on the product page.

Pieces that have been personalized, engraved, altered, resized at the customer’s request or otherwise custom-made specifically for you are final sale.

If you’d prefer another piece, size or stone, please contact us.

Because availability and production timing vary by design, we’ll help determine the best way to make the exchange.

SORRA works with natural stones, and no two are exactly alike.

Variations in color, pattern, inclusions and figure are characteristics of natural materials rather than defects. We consider these differences part of the character of each piece.

Every SORRA piece is inspected before it leaves us.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photographs of the piece and packaging.

We’ll make it right.

To begin a return, contact hello@sorrajewelry.com with your order number and the piece you’d like to return.

Once your return is approved, we’ll provide return instructions and, for eligible U.S. orders, an insured return shipping label.

Please do not send fine jewelry back without an approved return authorization. SORRA cannot be responsible for merchandise returned using an unauthorized or uninsured shipping method.

Once your return is received and inspected, approved refunds will be issued to the original form of payment.

Please allow 5–10 business days after approval for your financial institution to post the refund.